Benchworks Tools

benchworks.co.za  |  store@benchworks.co.za

Terms & Conditions

Please read these terms carefully before placing an order

Effective Date: June 2025

1. About Benchworks Tools

Benchworks Tools (benchworks.co.za) is a South African business trading in CNC machining hardware and digital plans. These Terms & Conditions govern all use of the website and all purchases made through it. By using the website or placing an order, you agree to these terms.

2. Definitions

• “Company”, “we”, “us”, “our” — Benchworks Tools
• “Customer”, “you”, “your” — any person using the website or placing an order
• “Physical Product” — any tangible goods (ATC systems, hardware)
• “Digital Product” — any electronically delivered item (plans, files, documentation)
• “Order” — a purchase request submitted through the website

3. Orders & Contract Formation

An order submitted through the website constitutes an offer to purchase. A binding contract is formed when we send an order confirmation email. We reserve the right to decline or cancel any order (see Cancellation Policy).

Prices displayed are in South African Rand (ZAR) unless otherwise stated. International customers purchasing digital products will be charged in ZAR; currency conversion is the responsibility of the customer’s bank or payment provider.

We reserve the right to correct pricing errors at any time. If an error affects your order, we will contact you before proceeding.

4. Payment

Payment is due in full at the time of order. We accept payment methods as listed at checkout. All transactions are processed securely. We do not store card details.

For South African customers, EFT payments must include your order number as a reference. Orders paid by EFT are held until payment clears.

5. Shipping & Delivery

5.1 Physical Products

Physical products are currently shipped within South Africa only. Shipping costs and estimated delivery times are displayed at checkout. Benchworks Tools is not responsible for delays caused by courier services, customs, or circumstances beyond our control.

Risk of loss passes to the customer upon handover to the courier. We recommend ensuring valuable orders.

5.2 Digital Products

Digital products are delivered electronically via a download link sent to your registered email address immediately upon payment confirmation. It is your responsibility to provide a valid email address and to check your spam folder. Download links expire after 5 days; contact us if your link has expired.

6. Product Use & Liability

6.1 Physical Products — Correct Use

Our ATC systems and CNC hardware are designed for use within specified operating parameters. The customer is solely responsible for:

• Correct electrical wiring and connection of all components, including customer-supplied electronics and controllers
• Operating within the stated speed, torque, and load limits
• Ensuring compatibility of the product with their machine, spindle, and tooling
• Following all setup documentation provided

Benchworks Tools accepts no liability for damage to the product, machine, tooling, or property caused by incorrect configuration, wiring errors, overspeed, overload, or operation outside stated parameters. Where customer-supplied components (controllers, drivers, VFDs, electronics) are used in conjunction with our products, Benchworks Tools cannot be held responsible for failures arising from those components.

6.2 Digital Products — Correct Use

Digital plans and documentation are provided as design references and self-build guides. The customer is responsible for verifying suitability of the design for their application, materials, and machine before manufacturing. Benchworks Tools is not liable for losses arising from errors introduced during the customer’s manufacturing process or from use of unsuitable materials.

6.3 Limitation of Liability

To the maximum extent permitted by South African law, Benchworks Tools’ total liability to any customer shall not exceed the purchase price paid for the relevant product. We are not liable for any indirect, consequential, or economic losses, including lost production time, damage to other equipment, or lost profits.

Nothing in these terms limits your statutory rights under the Consumer Protection Act.

7. Intellectual Property

All content on benchworks.co.za — including text, images, product designs, CAD files, plans, and documentation — is the intellectual property of Benchworks Tools or its licensors. Purchasing a digital product grants you a personal, non-exclusive, non-transferable licence to use the files for your own personal or commercial manufacturing purposes.

You may not:

• Resell, redistribute, or share digital files with third parties
• Reproduce or publish plans as your own work
• Use our designs to manufacture products for resale without a separate commercial licence

Enquiries regarding commercial licensing: info@benchworks.co.za

8. Refunds & Cancellations

Our Refund & Returns Policy and Cancellation Policy form part of these Terms & Conditions and are incorporated by reference. Please read them before placing an order.

9. Privacy & POPIA

We collect and process personal information in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA). We collect only the information necessary to process your order and provide support. We do not sell your data to third parties. Our full Privacy Policy is available on the website.

10. Dispute Resolution

We aim to resolve all disputes fairly and promptly. In the first instance, contact us at info@benchworks.co.za. If a dispute cannot be resolved directly, it may be referred to the National Consumer Commission (NCC) or a relevant alternative dispute resolution body.

These terms are governed by the laws of the Republic of South Africa.

11. Changes to These Terms

We may update these Terms & Conditions from time to time. The current version will always be published on the website with an effective date. Continued use of the website after changes constitutes acceptance of the updated terms.

12. Contact

• Email: store@benchworks.co.za
• Website: benchworks.co.za
• Company: Benchworks Tools, South Africa