{"id":628,"date":"2022-01-19T09:40:52","date_gmt":"2022-01-19T09:40:52","guid":{"rendered":"https:\/\/startersites.io\/stagingthree\/?page_id=628"},"modified":"2026-06-12T13:39:02","modified_gmt":"2026-06-12T11:39:02","slug":"about-us","status":"publish","type":"page","link":"https:\/\/benchworks.co.za\/?page_id=628","title":{"rendered":"About Us"},"content":{"rendered":"\n<figure class=\"wp-block-image alignfull size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"820\" height=\"680\" src=\"https:\/\/benchworks.co.za\/wp-content\/uploads\/2021\/04\/card-img-2@2x.jpg\" alt=\"\" class=\"wp-image-125\" srcset=\"https:\/\/benchworks.co.za\/wp-content\/uploads\/2021\/04\/card-img-2@2x.jpg 820w, https:\/\/benchworks.co.za\/wp-content\/uploads\/2021\/04\/card-img-2@2x-600x498.jpg 600w, https:\/\/benchworks.co.za\/wp-content\/uploads\/2021\/04\/card-img-2@2x-300x249.jpg 300w, https:\/\/benchworks.co.za\/wp-content\/uploads\/2021\/04\/card-img-2@2x-768x637.jpg 768w\" sizes=\"auto, (max-width: 820px) 100vw, 820px\" \/><\/figure>\n\n\n\n<div class=\"wp-block-stackable-spacer stk-block-spacer stk--no-padding stk-block stk-c003d22\" data-block-id=\"c003d22\"><style>.stk-c003d22 {height:50px !important;}@media screen and (max-width:689px){.stk-c003d22 {height:20px !important;}}<\/style><\/div>\n\n\n\n<div class=\"wp-block-stackable-heading stk-block-heading stk-block-heading--v2 stk-block stk-cc405c3\" id=\"cnc-woodshop-t-a-benchworks-tools\" data-block-id=\"cc405c3\"><style>@media screen and (max-width:689px){.stk-cc405c3 .stk-block-heading__text{font-size:25px !important;}}<\/style><h2 class=\"stk-block-heading__text has-text-align-center-mobile\">CNC WOODSHOP t\/a Benchworks Tools<\/h2><\/div>\n\n\n\n<div class=\"wp-block-stackable-columns stk-block-columns stk-block stk-e9fb440\" data-block-id=\"e9fb440\"><style>.stk-e9fb440 {margin-bottom:0px !important;}.stk-e9fb440-column{--stk-column-gap:30px !important;}@media screen and (max-width:689px){.stk-e9fb440-column{row-gap:50px !important;}}<\/style><div class=\"stk-row stk-inner-blocks stk-block-content stk-content-align stk-e9fb440-column\">\n<div class=\"wp-block-stackable-column stk-block-column stk-column stk-block stk-3d0787d\" data-v=\"4\" data-block-id=\"3d0787d\"><style>.stk-3d0787d-container{margin-top:0px !important;margin-right:0px !important;margin-bottom:0px !important;margin-left:0px !important;}<\/style><div class=\"stk-column-wrapper stk-block-column__content stk-container stk-3d0787d-container stk--no-background stk--no-padding\"><div class=\"stk-block-content stk-inner-blocks stk-3d0787d-inner-blocks\">\n<div class=\"wp-block-stackable-text stk-block-text stk-block stk-d22a686\" data-block-id=\"d22a686\"><p class=\"stk-block-text__text has-text-align-center-mobile\">CNC WOODSHOP is our You tube channel. Benchworks tools is the trading business name. Follow us on the channel for regular updated and new products for your DIY and Hobbyist workshop enthusiast.<\/p><\/div>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-stackable-column stk-block-column stk-column stk-block stk-ec967e2\" data-v=\"4\" data-block-id=\"ec967e2\"><style>.stk-ec967e2-container{margin-top:0px !important;margin-right:0px !important;margin-bottom:0px !important;margin-left:0px !important;}<\/style><div class=\"stk-column-wrapper stk-block-column__content stk-container stk-ec967e2-container stk--no-background stk--no-padding\"><div class=\"stk-block-content stk-inner-blocks stk-ec967e2-inner-blocks\"><\/div><\/div><\/div>\n<\/div><\/div>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<div class=\"wp-block-stackable-columns stk-block-columns stk-block stk-4632be3\" data-block-id=\"4632be3\"><style>.stk-4632be3 .stk--block-align-4632be3{align-items:center !important;}.stk-4632be3 {margin-bottom:0px !important;}.stk-4632be3-column{--stk-column-gap:20px !important;}@media screen and (max-width:689px){.stk-4632be3-column{row-gap:50px !important;}}<\/style><div class=\"stk-row stk-inner-blocks has-text-align-center has-text-align-center-mobile stk--block-align-4632be3 stk-block-content stk-content-align stk-4632be3-column\">\n<div class=\"wp-block-stackable-column stk-block-column stk-column stk-block stk-52d0057\" data-v=\"4\" data-block-id=\"52d0057\"><style>.stk-52d0057-container{margin-top:0px !important;margin-right:0px !important;margin-bottom:0px !important;margin-left:0px !important;}<\/style><div class=\"stk-column-wrapper stk-block-column__content stk-container stk-52d0057-container stk--no-background stk--no-padding\"><div class=\"stk-block-content stk-inner-blocks stk-52d0057-inner-blocks\"><\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-stackable-column stk-block-column stk-column stk-block stk-1d7647b\" data-v=\"4\" data-block-id=\"1d7647b\"><style>.stk-1d7647b-container{margin-top:0px !important;margin-right:0px !important;margin-bottom:0px !important;margin-left:0px !important;}<\/style><div class=\"stk-column-wrapper stk-block-column__content stk-container stk-1d7647b-container stk--no-background stk--no-padding\"><div class=\"stk-block-content stk-inner-blocks stk-1d7647b-inner-blocks\"><\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-stackable-column stk-block-column stk-column stk-block stk-35b611c\" data-v=\"4\" data-block-id=\"35b611c\"><style>.stk-35b611c-container{margin-top:0px !important;margin-right:0px !important;margin-bottom:0px !important;margin-left:0px !important;}<\/style><div class=\"stk-column-wrapper stk-block-column__content stk-container stk-35b611c-container stk--no-background stk--no-padding\"><div class=\"stk-block-content stk-inner-blocks stk-35b611c-inner-blocks\"><\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-stackable-column stk-block-column stk-column stk-block stk-560baa0\" data-v=\"4\" data-block-id=\"560baa0\"><style>.stk-560baa0-container{margin-top:0px !important;margin-right:0px !important;margin-bottom:0px !important;margin-left:0px !important;}<\/style><div class=\"stk-column-wrapper stk-block-column__content stk-container stk-560baa0-container stk--no-background stk--no-padding\"><div class=\"stk-block-content stk-inner-blocks stk-560baa0-inner-blocks\"><\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-stackable-column stk-block-column stk-column stk-block stk-32ad3c6\" data-v=\"4\" data-block-id=\"32ad3c6\"><style>.stk-32ad3c6-container{margin-top:0px !important;margin-right:0px !important;margin-bottom:0px !important;margin-left:0px !important;}<\/style><div class=\"stk-column-wrapper stk-block-column__content stk-container stk-32ad3c6-container stk--no-background stk--no-padding\"><div class=\"stk-block-content stk-inner-blocks stk-32ad3c6-inner-blocks\"><\/div><\/div><\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-stackable-spacer stk-block-spacer stk--no-padding stk-block stk-3ec9e5f\" data-block-id=\"3ec9e5f\"><style>.stk-3ec9e5f {height:50px !important;}<\/style><\/div>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Order Cancellation Policy<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><em>Applicable to all orders placed on benchworks.co.za<\/em><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Effective Date: June 2025<\/p>\n\n\n\n<h1 class=\"wp-block-heading\">1. Cancellation Before Dispatch \u2014 Physical Products<\/h1>\n\n\n\n<p class=\"wp-block-paragraph\">You may cancel an order for a physical product at no cost if the cancellation request is received before the order has been dispatched. To cancel, email store@benchworks.co.za immediately with your order number and the subject line &#8216;ORDER CANCELLATION&#8217;.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Once an order has been dispatched, it cannot be cancelled \u2014 please refer to the Refund &amp; Returns Policy to arrange a return after delivery.<\/p>\n\n\n\n<h1 class=\"wp-block-heading\">2. Cancellation of Digital Product Orders<\/h1>\n\n\n\n<p class=\"wp-block-paragraph\">Digital orders are fulfilled immediately upon payment confirmation. Because the product is delivered electronically at the point of purchase, cancellation is not possible once the download link or file has been issued.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If you have not yet downloaded or accessed the file, contact us within 2 hours of purchase and we will assess the request. This is a discretionary exception and not a guaranteed right.<\/p>\n\n\n\n<h1 class=\"wp-block-heading\">3. Custom &amp; Made-to-Order Products<\/h1>\n\n\n\n<p class=\"wp-block-paragraph\">Custom orders (non-standard ATC configurations, bespoke components) may be cancelled:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Without charge \u2014 if cancelled before manufacturing has commenced<\/li>\n\n\n\n<li>Subject to a partial charge \u2014 if materials have been ordered or machining has begun; the charge will reflect actual costs incurred up to the point of cancellation<\/li>\n\n\n\n<li>Without refund \u2014 if the product has been completed and is ready for dispatch<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Custom order status will be communicated by email. It is the customer&#8217;s responsibility to cancel in a timely manner.<\/p>\n\n\n\n<h1 class=\"wp-block-heading\">4. CPA Cooling-Off Right<\/h1>\n\n\n\n<p class=\"wp-block-paragraph\">In accordance with Section 16 of the Consumer Protection Act, if your order was solicited through direct marketing or constitutes a distance transaction, you have the right to cancel within 5 business days of receiving the goods, subject to a reasonable handling charge not exceeding 15% of the purchase price. This right applies to physical products only.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">To exercise this right, notify us in writing at info@benchworks.co.za within the 5-business-day window. The goods must be returned in their original condition and packaging.<\/p>\n\n\n\n<h1 class=\"wp-block-heading\">5. Cancellation of Pre-Orders or Backorders<\/h1>\n\n\n\n<p class=\"wp-block-paragraph\">Pre-orders and backorders may be cancelled at any time before dispatch with a full refund, no questions asked. If you change your mind, simply email us.<\/p>\n\n\n\n<h1 class=\"wp-block-heading\">6. Cancellations Initiated by Benchworks Tools<\/h1>\n\n\n\n<p class=\"wp-block-paragraph\">We reserve the right to cancel an order if:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Payment cannot be confirmed or a payment dispute is raised<\/li>\n\n\n\n<li>The product is found to be out of stock after order placement<\/li>\n\n\n\n<li>Incorrect pricing was displayed due to a technical error<\/li>\n\n\n\n<li>The delivery address falls outside our supported shipping area<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">In all such cases you will be notified promptly and a full refund will be issued.<\/p>\n\n\n\n<h1 class=\"wp-block-heading\">7. Contact<\/h1>\n\n\n\n<p class=\"wp-block-paragraph\">Cancellation requests: store@benchworks.co.za Please always include your order number to ensure prompt processing.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n","protected":false},"excerpt":{"rendered":"<p>CNC WOODSHOP t\/a Benchworks Tools CNC WOODSHOP is our You tube channel. Benchworks tools is the trading business name. Follow us on the channel for regular updated and new products for your DIY and Hobbyist workshop enthusiast. Order Cancellation Policy Applicable to all orders placed on benchworks.co.za Effective Date: June 2025 1. Cancellation Before Dispatch [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-628","page","type-page","status-publish","hentry"],"blocksy_meta":{"styles_descriptor":{"styles":{"desktop":"","tablet":"","mobile":""},"google_fonts":[],"version":6}},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>About Us - Benchworks Tools<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/benchworks.co.za\/?page_id=628\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"About Us - Benchworks Tools\" \/>\n<meta property=\"og:description\" content=\"CNC WOODSHOP t\/a Benchworks Tools CNC WOODSHOP is our You tube channel. 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